REFUND POLICY.

Once your returned item arrives and passes inspection (usually within 3 business days), we email you to confirm the refund is approved.

• The price paid for the returned item(s), minus any discount applied.
• Original shipping fees are non-refundable, except for faulty, damaged or wrong items.

Refunds go back to the original payment method through Paystack. Card refunds usually show within 5–10 business days; bank transfers and USSD within 3–7 business days, depending on your bank.

You can cancel within 12 hours of payment if the order has not shipped, for a full refund. Once dispatched, the order follows the Returns Policy.

If you were charged but did not get an order confirmation, or were charged twice, email us your Paystack reference. Verified duplicate charges are refunded in full.

If tracking confirms a parcel was lost by the courier, we will offer a replacement or full refund once the courier investigation is complete.

Please contact us before raising a dispute with your bank — we resolve most issues quickly. Fraudulent chargebacks may be contested with evidence of delivery.